Will AI replace Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel?
AI can do 100% of the work Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel do at least twice as fast. People already use it for 9 of their 15 tasks, while 6 more are ready but barely used so far.
AI is already doing this9 · 77% of time
People already use AI for these tasks in real work, based on Anthropic's analysis of how Claude is used.
- Contact prospective or existing customers to discuss how services can meet their needs.Mostly assisted19% of time
- Consult with clients after sales or contract signings to resolve problems and provide ongoing support.Mostly assisted12% of time
- Answer customers' questions about services, prices, availability, or credit terms.Mostly assisted10% of time
- Develop sales presentations or proposals to explain service specifications.Mostly assisted10% of time
- Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.Mostly assisted6% of time
- Maintain customer records using automated systems.Mostly assisted6% of time
- Negotiate prices or terms of sales or service agreements.Mostly automated5% of time
- Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.Mostly assisted4% of time
- Monitor market conditions, innovations, and competitors' services, prices, and sales.Mostly assisted4% of time
AI could do this next6 · 23% of time
AI can speed these up by at least half, but real use has not caught up yet. These are next in line.
- Emphasize or recommend service features based on knowledge of customers' needs and vendor capabilities and limitations.6% of time
- Create forms or agreements to complete sales.5% of time
- Compute and compare costs of services.4% of time
- Quote prices, credit terms, contract terms, or fulfillment dates for services.4% of time
- Inform customers of contracts or other information pertaining to purchased services.3% of time
- Distribute promotional materials at meetings, conferences, or trade shows.1% of time
Still needs a person0 · 0% of time
No real AI use, no proven AI speedup and no robot that can do it yet. This is the part of the job to build on.
- Every task in this job is touched by AI or robots in some way.
Your week is not the average
Describe what you actually do and get a personal report: your own tasks, what AI can already do, what stays yours and a 90 day plan.
What this means
AI can already do almost all of this work at least twice as fast. People in this job already use it heavily. Expect the role to shift toward deciding what to do, checking AI's work and owning the result.
What to do next
- Do the 9 tasks AI is already handling with AI yourself. Your peers already are, and it is quickly becoming the baseline.
- Get ahead on the 6 tasks AI could do next. These move as tools improve, so learning them early pays off.
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